# Billing and Subscription Management

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<summary>How Do I Cancel?</summary>

1. **Log in to Your Account**:
   * Visit our [website ](https://trnd.chargebee.com/portal/v2/login?forward=portal_main)and log in to your account.
2. **Locate Your Subscription**:
   * Find your active subscription within your account.
3. **Click on It**:
   * Click on your subscription to access its details.
4. **Choose the Cancel Option**:
   * Look for the cancel option and select it.
5. **Access for Remaining Time**:
   * After canceling, you’ll still have access to your subscription for the remainder of the time you’ve already paid for.
   * You won’t be charged again.

If you need any further assistance, feel free to email us at <hello@trndbot.com>. \
We’re here to help!&#x20;

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<summary>How Do I Reactive My Subscription?</summary>

&#x20;If you wish to reactivate your canceled subscription, follow these straightforward steps:

1. **Log in to Our Website**:
   * Visit our [website ](https://trnd.chargebee.com/portal/v2/login?forward=portal_main)and log in using your credentials.
2. **Locate Your Canceled Subscription**:
   * Find the subscription that you previously canceled.
3. **Click on the Subscription**:
   * Click on the subscription to access its details.
4. **Select “Reactivate Subscription”**:
   * Look for the option to reactivate your subscription and select it.
5. **Wait for Reinstatement**:
   * Allow up to **10 minutes** for your access to be reinstated on both platforms.
6. **Need Further Assistance?**
   * If you still encounter any issues, feel free to email us at **<hello@trndbot.com>**.
   * Provide your username(s), and our team will assist you within **4 hours**.

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<summary>Refunds and 30 Day Money-Back Guarantee</summary>

1. **Refund Policy**:
   * Due to the electronic nature of our services, refunds are generally not granted unless there’s a material breach of our terms or a defect in the services.
   * Specifically, refunds are **not** provided for reasons such as user cancellation before the end of the billing cycle or failure to utilize the services.
2. **30 Day Money-Back Guarantee for All-Access Package**:
   * We offer a 30-day money-back guarantee for our all-access package.
   * To qualify:
     * Implement safe, risk-management practices while using TRND’s tools.
     * If you can provide adequate evidence of safe, risk-management practices while trading within your first month as a TRND member, **and have not profited the subscription cost, we’ll** refund your first month’s purchase of the all-access package.
     * The 30-day money-back guarantee applies only to your initial subscription bill (First Month)
     * The 30-day money-back guarantee isn't automatic; you'll need to contact support to check if you qualify.

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<summary>How Do Discounts Work on the Subscription?</summary>

Discounts are automatically applied at checkout. If there is a coupon code discount, that coupon is only valid for the **first month’s bill**. After that, the monthly subscription will go back to the regular price.

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