# Billing and Subscription Management

<details>

<summary>How Do I Cancel?</summary>

1. **Log in to Your Account**:
   * Visit our [website ](https://trnd.chargebee.com/portal/v2/login?forward=portal_main)and log in to your account.
2. **Locate Your Subscription**:
   * Find your active subscription within your account.
3. **Click on It**:
   * Click on your subscription to access its details.
4. **Choose the Cancel Option**:
   * Look for the cancel option and select it.
5. **Access for Remaining Time**:
   * After canceling, you’ll still have access to your subscription for the remainder of the time you’ve already paid for.
   * You won’t be charged again.

If you need any further assistance, feel free to email us at <hello@trndbot.com>. \
We’re here to help!&#x20;

</details>

<details>

<summary>How Do I Reactive My Subscription?</summary>

&#x20;If you wish to reactivate your canceled subscription, follow these straightforward steps:

1. **Log in to Our Website**:
   * Visit our [website ](https://trnd.chargebee.com/portal/v2/login?forward=portal_main)and log in using your credentials.
2. **Locate Your Canceled Subscription**:
   * Find the subscription that you previously canceled.
3. **Click on the Subscription**:
   * Click on the subscription to access its details.
4. **Select “Reactivate Subscription”**:
   * Look for the option to reactivate your subscription and select it.
5. **Wait for Reinstatement**:
   * Allow up to **10 minutes** for your access to be reinstated on both platforms.
6. **Need Further Assistance?**
   * If you still encounter any issues, feel free to email us at **<hello@trndbot.com>**.
   * Provide your username(s), and our team will assist you within **4 hours**.

</details>

<details>

<summary>Refunds and 30 Day Money-Back Guarantee</summary>

1. **Refund Policy**:
   * Due to the electronic nature of our services, refunds are generally not granted unless there’s a material breach of our terms or a defect in the services.
   * Specifically, refunds are **not** provided for reasons such as user cancellation before the end of the billing cycle or failure to utilize the services.
2. **30 Day Money-Back Guarantee for All-Access Package**:
   * We offer a 30-day money-back guarantee for our all-access package.
   * To qualify:
     * Implement safe, risk-management practices while using TRND’s tools.
     * If you can provide adequate evidence of safe, risk-management practices while trading within your first month as a TRND member, **and have not profited the subscription cost, we’ll** refund your first month’s purchase of the all-access package.
     * The 30-day money-back guarantee applies only to your initial subscription bill (First Month)
     * The 30-day money-back guarantee isn't automatic; you'll need to contact support to check if you qualify.

</details>

<details>

<summary>How Do Discounts Work on the Subscription?</summary>

Discounts are automatically applied at checkout. If there is a coupon code discount, that coupon is only valid for the **first month’s bill**. After that, the monthly subscription will go back to the regular price.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://trnd-bot.gitbook.io/trnd/about-trnd/billing-and-subscription-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.