Billing and Subscription Management

How Do I Cancel?

1. Log in to Your Account:

   • Visit our website and log in to your account.

2. Locate Your Subscription:

   • Find your active subscription within your account.

3. Click on It:

   • Click on your subscription to access its details.

4. Choose the Cancel Option:

   • Look for the cancel option and select it.

5. Access for Remaining Time:

   • After canceling, you’ll still have access to your subscription for the remainder of the time you’ve already paid for.

   • You won’t be charged again.

If you need any further assistance, feel free to email us at [e-mail]. We’re here to help!

How Do I Reactive My Subscription?

If you wish to reactivate your canceled subscription, follow these straightforward steps:

1. Log in to Our Website:

   • Visit our website and log in using your credentials.

2. Locate Your Canceled Subscription:

   • Find the subscription that you previously canceled.

3. Click on the Subscription:

   • Click on the subscription to access its details.

4. Select “Reactivate Subscription”:

   • Look for the option to reactivate your subscription and select it.

5. Wait for Reinstatement:

   • Allow up to 10 minutes for your access to be reinstated on both platforms.

6. Need Further Assistance?

   • If you still encounter any issues, feel free to email us at [e-mail].

   • Provide your username(s), and our team will assist you within 4 hours.

Refunds and 30 Day Money-Back Guarantee

1. Refund Policy:

   • Due to the electronic nature of our services, refunds are generally not granted unless there’s a material breach of our terms or a defect in the services.

   • Specifically, refunds are not provided for reasons such as user cancellation before the end of the billing cycle or failure to utilize the services.

2. 30 Day Money-Back Guarantee for All-Access Package:

   • We offer a 30-day money-back guarantee for our all-access package.

   • To qualify:

     • Implement safe, risk-management practices while using TRND’s tools.

     • If you can provide adequate evidence of safe, risk-management practices while trading within your first month as a TRND member, and have not profited the subscription cost, we’ll refund your first month’s purchase of the all-access package.

     • The 30-day money-back guarantee applies only to your initial subscription bill (First Month)

     • The 30-day money-back guarantee isn't automatic; you'll need to contact support to check if you qualify.

How Do Discounts Work on the Subscription?

Discounts are automatically applied at checkout. If there is a coupon code discount, that coupon is only valid for the first month’s bill. After that, the monthly subscription will go back to the regular price.